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The Resident Assistant assists residents to ensure their cleanliness, nourishment, rest and activity are in a manner conducive to the residents' comfort and safety. The Resident Assistant performs all the duties of assisting with activities of daily living in accordance with the Company’s established procedures and as may be directed by the Executive Director, Wellness Director, Wellness Coordinator, Wellness Nurse, and Pharmacy Consultant and/or Medical Consultant.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Keeps current on federal, state and local standards, guidelines and regulations that govern the protection of the rights of the resident. Preserving the safety, the dignity and self-respect of all residents at all times; practices confidentiality.
Assists residents with access to and participation in their recreational and social activities as needed. Will ensure that a minimum of one Resident Assistant remains with residents during all programming sessions.
Willing to help out in any emergency and provide a variety of support services in all departments as needed throughout the community.
State & Community Specific: Medication Management (including all job duties of Medication Tech).
State Specific: Records all medical and/or care entries on care records, notes, daily assessments and task sheets, etc. in an informative and descriptive manner.
Assists any resident that requires assistance with any Activities of Daily Living (ADL) per their service plan or ALIS assignment, and as needed.
Determines resident's problems, change in condition, and needs and addresses or refers them to appropriate personnel for assistance.
Promptly answers call signals; carries required pagers, scout phones, etc. as required; practices conservation of equipment, keeping them clean and ready to use.
Maintains clear communication with other Resident Assistants and Licensed Nurses via shift to shift reports to make sure set-up procedures and delivery of care is working smoothly.
Performs housekeeping and laundry duties as scheduled and as needed and practices conservation of equipment and supplies, keeping them clean and ready to use.
COMPANY WIDE RESPONSIBILITIES
- Supports a dignified and caring atmosphere with residents, residents' families, visitors and team members.
- Protects privacy and confidentiality of information pertaining to the resident, team member, residence, company information and records.
- Maintains a safe and secure working environment and practices safe working habits.
- Complies with the attendance policy.
- Complies with the cell phone and social media policies.
- Maintains neat appearance, good personal hygiene and appropriate uniform.
- Participates in training, in services and attends meetings when required.
- Assists with special projects as assigned and performs other related duties.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prior to presence in the community, applicant must have completed a Post Hire Health Questionnaire upon offer of employment. A TB test result must be received with 7 days of employment. Previous TB test results cannot be older than 6 months; chest x-ray results 2 years. A Criminal Record Clearance is required prior to team member’s starting date.
EDUCATION and/or EXPERIENCE
Must be 18 years of age or older and have graduated from the eighth grade, however, a high school graduate is preferred. Training and experience in certified nurses’ aide procedures are desirable and one year or more work experience in assisted living for the elderly is preferred.
LANGUAGE SKILLS
Full use of the English language is required; additional language skills are beneficial.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Basic math skills in addition, subtraction, multiplication and division are required.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
CERTIFICATES, LICENSES, REGISTRATIONS
Must carry and maintain current First Aid and CPR certification.
PHYSICAL DEMANDS
Position requires the ability to stand, reach, bend/stoop/crouch, push/pull/lift/carry up to 50lbs, twisting/ turning and repetitive motion
PHYSICAL ABILITIES
Must have good vision, hearing and speech
The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhausted list of responsibilities, duties, and skills required of personnel so classified.
Job Features
| Job Category | Community Relations |
To develop, coordinate, implement and direct person directed lifestyle programming for residents with cognitive impairment; to provide a therapeutic environment that strives to enhance each resident’s physical, social and psychological well-being by creating moments of success.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Adhere to all Sonata objectives, policies and procedures
- Attend department head meetings, Lifestyle departmental meetings and Memory Care care meetings
- Prepares and provides the Executive Director with records and reports regarding progress toward stated goals
- Provides Executive Director reports and records as required for expense and budgeting purposes
- Responsible for the creation of monthly programming calendars
- Responsible for the development, planning and implementation of the Memory Care Lifestyle activity program on time and as scheduled
- Responsible for interview, training, scheduling and overseeing Memory Care Activity Assistants
- Responsible for initial orientation and ongoing education of Person Directed Care, PAC Training, initiating activities, topics of discussion, communication techniques, etc.
- Participates in the interviewing and supervising of Serenades Resident Assistants.
- Review Lifestyle profiles and maintain astute knowledge of residents’ profiles and preferences, ensuring Memory Care team is knowledgeable of content
- Record daily residents’ attendance at activities
- Monitor grooming of residents and assists if necessary
- Treat residents with dignity and observes all residents’ rights and confidentiality
- Communicate with team regarding changes in resident’s condition and/or preferences
- Hosts and oversees smooth operation of individual and group activities and events as scheduled
- Shops for supplies as needed
- Follows all vehicle safety policies and procedures
- Drives company car for doctor appointments, or other memory care resident transportation needs if Driver, or other Lifestyle team members are not available
- Maintains friendly and concerned relationship with residents while upholding the Company’s policies and procedures
- Coordinates with families and staff on the development of the Person Directed Care Plan as it relates to the resident’s preferred lifestyle, activity interests and personal preferences
- Is considered and utilized as the dementia care and Alzheimer’s Disease community expert
- Utilizes expertise to develop and enhance professional referral sources and provide education to the community as needed.
- Maintains astute knowledge of Memory Care program components and product differentiation
- Acts as a liaison facilitating communication between Resident Care, Memory Care team members, families, community management, and others
- Provides for therapeutic environment in the residents’ personal and congregate areas, compensating for cognitive, sensory and physical impairments
- Provides individual or group services for the residents and/or families at times of adjustment or crises and as programmed on a regularly scheduled basis
- Provides, as needed, resident and family services such as counseling, problem-solving, referral and advocacy
- On call for emergencies such as hurricane or other major emergencies
- Participates in tours, presentations or other sales events as appropriate
COMPANY WIDE RESPONSIBILITIES
- Supports a dignified and caring atmosphere with residents, residents' families, visitors and team members.
- Protects privacy and confidentiality of information pertaining to the resident, team member, residence, company information and records.
- Maintains a safe and secure working environment and practices safe working habits.
- Complies with the attendance policy.
- Complies with the cell phone and social media policies.
- Maintains neat appearance, good personal hygiene and appropriate attire per company dress code.
- Participates in training, in services and attends meetings when required.
- Assists with special projects as assigned and performs other related duties.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prior to presence in the community, applicant must have completed a Post Hire Health Questionnaire upon offer of employment. A TB test result must be received with 7 days of employment. Previous TB test results cannot be older than 6 months; chest x-ray results 2 years. A Criminal Record Clearance is required prior to team member’s starting date.
EDUCATION and/or EXPERIENCE
Must be 18 years of age or older and have graduated from high school. College is preferred. Advanced training and experience in Alzheimer’s or related dementia are desirable and one year or more work experience in home care for the elderly or Long Term Care is preferred. Knowledge of or ability to learn about various disabilities such as memory impairment, Parkinson’s disease, arthritis as well as others as population dictates is preferred.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence is required. Ability to speak effectively before groups of customers or team members of organization is required.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs is required.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations is required.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have Alzheimer’s I and II certificate and / or proof of training (State Specific).
Must carry and maintain current CPR and first aide certificate.
OTHER SKILLS AND ABILITIES
Proficient with MSWord, MSExcel, MSPowerPoint, MSOutlook, and other systems knowledge is helpful. Basic typing skills essential.
PHYSICAL DEMANDS
Position requires the ability to stand, reach, bend/stoop/crouch, push/pull/lift/carry up to 50lbs, twisting/ turning and repetitive motion
PHYSICAL ABILITIES
Must have good vision, hearing and speech
The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhausted list of responsibilities, duties, and skills required of personnel so classified.
Job Features
| Job Category | Living Well |
The Server/Utility worker is responsible for the implementation of dietary services to residents, and to provide an atmosphere of warmth and a pleasant reception in the dining room for residents to enjoy meals and meet with family and friends.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Dispenses kindness to residents in large amounts; shows professional courtesy, is polite and helpful at all times.
- Read menu and any other communications when first reporting on duty and attends short meeting with shift leader and cook before each meal to review any changes.
- Checks with Front Desk for resident meal count; checks production sheets for assigned food preparation that shift is responsible for (i.e. salads, desserts).
- Aware of residents who are out ill and/or out of the building at meal times; reports it to the Front Desk.
- Aware of guests attending activities involving food service and helps out when needed
- Stays alert to residents who want 1/2 portions, special diets, etc.
- Prepares coffee and sets up creamer, butter and water on dining room tables approximately 30 minutes before serving time.
- Completes service to each station less than 30 minutes without sacrificing etiquette, style and efficiency. Waits tables in assigned areas in an efficient and courteous manner; maintains a smile and a cheerful attitude while on the floor. Pre-buses dishes before serving main entree to the resident.
- After a meal, clears butter and creamer from tables and returns them to refrigerator; makes sure the sugar containers and salt and pepper shakers are filled. Wipes down tables and chairs with cleaner and sets the tables. Follows through with proper storage of leftovers; utilizes leftovers wisely and avoids food waste.
- Aware of stock, locations and expiration dates on refrigerated items.
- Offer assistance to cook, when assigned work is completed.
- Assist in daily or scheduled cleaning duties including work areas, tables, appliances and floors.
- Assist in dish and utensil washing and cleaning including gathering soiled items from carts, trays and dining areas and placing clean items in proper storage areas.
- Willing to help out in any emergency and provide a variety of support services as needed.
COMPANY WIDE RESPONSIBILITIES
- Supports a dignified and caring atmosphere with residents, residents' families, visitors and team members.
- Protects privacy and confidentiality of information pertaining to the resident, team member, residence, company information and records.
- Maintains a safe and secure working environment and practices safe working habits.
- Complies with the attendance policy.
- Complies with the cell phone and social media policies.
- Maintains neat appearance, good personal hygiene and appropriate uniform.
- Participates in training, in services and attends meetings when required.
- Assists with special projects as assigned and performs other related duties.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prior to presence in the community, applicant must have completed a Post Hire Health Questionnaire upon offer of employment. A TB test result must be received with 7 days of employment. Previous TB test results cannot be older than 6 months; chest x-ray results 2 years. A Criminal Record Clearance is required prior to team member’s starting date.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED)preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.
CERTIFICATES, LICENSES, REGISTRATIONS
Must carry and maintain current first aide certificate.
PHYSICAL DEMANDS
Position requires the ability to stand, reach, bend/stoop/crouch, push/pull/lift/carry up to 50lbs, twisting/ turning and repetitive motion
PHYSICAL ABILITIES
Must have good vision, hearing and speech
The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhausted list of responsibilities, duties, and skills required of personnel so classified.
Job Features
| Job Category | Community Relations, Culinary Arts |
As a cook in our Community, your responsibilities include preparation and serving of meals, sanitation of food service areas, accurate record keeping, receiving, rotating and inventory of products and regulatory compliance. You will provide quality dining service by ensuring the food service is presented in an attractive, gracious and timely manner.
Essential Job Functions
- Conducts meal preparation, service, and clean-up in accordance with nutritional guidelines, regulations and prescribed resident diets
- Assists with weekly menu planning
- Communicates with all culinary vendors
- Ensures presence and visibility in the dining room for resident satisfaction
- Ensures food service is presented in an attractive, gracious and timely manner
- Performs pre-preparation for meals later in the day, week, or weekend or for special events
- Ensures the proper use of equipment and supplies and upholds cleaning and safety standards
- Responds in a timely manner to requests of residents, families and guests
Knowledge, Skills and Abilities
- Able to read, write, speak and understand the English language
- Must be able to communicate in a warm, friendly and caring manner
- Must be able to follow recipes and menus
- Must fully understand the importance of reliability and timeliness
- Must possess a passion to work with and around senior citizens
Education Requirements
- High School Diploma or GED
- SERV Safe Certification
Experience Requirements
- Two (2) years’ experience in professional food service preferred
- A culinary apprenticeship or training is preferred
PHYSICAL DEMANDS
Position requires the ability to stand, reach, bend/stoop/crouch, push/pull/lift/carry up to 50lbs, twisting/ turning and repetitive motion
PHYSICAL ABILITIES
Must have good vision, hearing and speech
The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhausted list of responsibilities, duties, and skills required of personnel so classified.
Job Features
| Job Category | Culinary Arts |
The Concierge answers the telephone, directs calls, provides information, greets people and assists in general office work and resident needs. They create the first impression for every visitor that calls in or walks into the community. It is expected that Concierge understands “At Your Service” philosophy and exemplifies it with every interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Greets people when they arrive at the community. Inquires as to their business in the community and gives them information, assistance and directions as needed.
- Accepts and refers all incoming calls. Receives inquiry calls in the absence of key staff and takes specific information to assure easy follow up.
- Works together with administrative staff to cooperatively problem solve situations on a day-to-day basis.
- Assists with Marketing and Administrative projects/tasks as appropriate
- Attends in-service training as assigned.
- Assists other office personnel with filing, mailing, and copying projects as assigned.
- Maintains work area and the surrounding areas including the lobby, assuring that areas are neat and inviting to visitors
- Fills out guest meal slips and distributes when applicable.
- Sorts and stamps mail daily.
- Arranges furniture for specific programs if needed.
- Determines resident and/or visitor problems and needs and addresses them or refers them to appropriate personnel for assistance.
- Attends to special personal needs of residents when called upon without compromising telephone reception duties (i.e. arranges coverage for telephone and desk while away).
- Makes "wake-up" calls to those residents who request it (or need it) as applicable.
- Conducts tours in the absence of other designated staff.
- Perform cleaning duties as scheduled and/or as needed.
- Ensures that café/bistro/hospitality station is stocked with snacks and beverages throughout the day, if not notifies the Food Service Director.
COMPANY WIDE RESPONSIBILITIES
- Supports a dignified and caring atmosphere with residents, residents' families, visitors and team members.
- Protects privacy and confidentiality of information pertaining to the resident, team member, residence, company information and records.
- Maintains a safe and secure working environment and practices safe working habits.
- Complies with the attendance policy.
- Complies with the cell phone and social media policies.
- Maintains neat appearance, good personal hygiene and appropriate attire per company dress code.
- Participates in training, in-services and attends meetings when required.
- Assists with special projects as assigned and performs other related duties.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prior to presence in the community, applicant must have completed a Post Hire Health Questionnaire upon offer of employment. A TB test result must be received with 7 days of employment. Previous TB test results cannot be older than 6 months; chest x-ray results 2 years. A clear, Level II Background Screening is required prior to team member’s starting date.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Ability to type 40 words per minute. Possesses filing experience and thorough knowledge of alphabetical order. Ability to work in a health care setting which includes working with residents who are aged, chronically ill and/or disoriented. Must have three or more months in a business office setting; experience answering telephones, greeting the public and typing skills.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid first-aid certification and CPR certification.
PHYSICAL DEMANDS
Position requires the ability to stand, reach, bend/stoop/crouch, push/pull/lift/carry up to 50lbs, twisting/ turning and repetitive motion
PHYSICAL ABILITIES
Must have good vision, hearing and speech
The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhausted list of responsibilities, duties, and skills required of personnel so classified.
Job Features
| Job Category | Community Relations |
The Business Office Director assists and supports the Executive Director. This position also provides support for residents, potential residents, families, associates, vendors, and the community.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of computers and relevant software to include Microsoft Office and Outlook
- Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
- Able to manage revenue and expense budget
- Ability to make independent decisions
- Must be able to communicate in a warm, friendly and caring manner
- Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA)
- Must have a valid driver's license and have access to a private vehicle for business use
- Must possess a passion for working with and around senior citizens
EDUCATION and EXPERIENCE REQUIREMENTS:
- High School Diploma or equivalent and one to three months fo related experience and/or training: or equivalent combination of education and experience
PHYSICAL DEMANDS
- Position requires the ability to stand, reach, bend/stoop/crouch, push/pull/lift/carry up to 50lbs, twisting/ turning and repetitive motion
PHYSICAL ABILITIES
- Must have good vision, hearing and speech
The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhausted list of responsibilities, duties, and skills required of personnel so classified.
Job Features
| Job Category | Community Operations |
