The Server/Utility worker is responsible for the implementation of dietary services to residents, and to provide an atmosphere of warmth and a pleasant reception in the dining room for residents to enjoy meals and meet with family and friends.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Dispenses kindness to residents in large amounts; shows professional courtesy, is polite and helpful at all times.
Read menu and any other communications when first reporting on duty and attends short meeting with shift leader and cook before each meal to review any changes.
Checks with Front Desk for resident meal count; checks production sheets for assigned food preparation that shift is responsible for (i.e. salads, desserts).
Aware of residents who are out ill and/or out of the building at meal times; reports it to the Front Desk.
Aware of guests attending activities involving food service and helps out when needed
Stays alert to residents who want 1/2 portions, special diets, etc.
Prepares coffee and sets up creamer, butter and water on dining room tables approximately 30 minutes before serving time.
Completes service to each station less than 30 minutes without sacrificing etiquette, style and efficiency. Waits tables in assigned areas in an efficient and courteous manner; maintains a smile and a cheerful attitude while on the floor. Pre-buses dishes before serving main entree to the resident.
After a meal, clears butter and creamer from tables and returns them to refrigerator; makes sure the sugar containers and salt and pepper shakers are filled. Wipes down tables and chairs with cleaner and sets the tables. Follows through with proper storage of leftovers; utilizes leftovers wisely and avoids food waste.
Aware of stock, locations and expiration dates on refrigerated items.
Offer assistance to cook, when assigned work is completed.
Assist in daily or scheduled cleaning duties including work areas, tables, appliances and floors.
Assist in dish and utensil washing and cleaning including gathering soiled items from carts, trays and dining areas and placing clean items in proper storage areas.
Willing to help out in any emergency and provide a variety of support services as needed.
COMPANY WIDE RESPONSIBILITIES
Supports a dignified and caring atmosphere with residents, residents’ families, visitors and team members.
Protects privacy and confidentiality of information pertaining to the resident, team member, residence, company information and records.
Maintains a safe and secure working environment and practices safe working habits.
Complies with the attendance policy.
Complies with the cell phone and social media policies.
Maintains neat appearance, good personal hygiene and appropriate uniform.
Participates in training, in services and attends meetings when required.
Assists with special projects as assigned and performs other related duties.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prior to presence in the community, applicant must have completed a Post Hire Health Questionnaire upon offer of employment. A TB test result must be received with 7 days of employment. Previous TB test results cannot be older than 6 months; chest x-ray results 2 years. A Criminal Record Clearance is required prior to team member’s starting date.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED)preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.
CERTIFICATES, LICENSES, REGISTRATIONS
Must carry and maintain current first aide certificate.
PHYSICAL DEMANDS
Position requires the ability to stand, reach, bend/stoop/crouch, push/pull/lift/carry up to 50lbs, twisting/ turning and repetitive motion
PHYSICAL ABILITIES
Must have good vision, hearing and speech
The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhausted list of responsibilities, duties, and skills required of personnel so classified.
